{"faq":{"general":{"icon":"fas fa-question-square","questions":[{"question":"I encountered an bug, where do I report it to get it fixed?","answer":"If you find a bug or our scraper is missing part of the page, you can create a bug post on our forum. Be sure to include the search ID for the problematic search and any helpful screenshots or description of the problem."},{"question":"What are scraper legal protections?","answer":"SerpApi, LLC assumes scraping and parsing liabilities for both domestic and foreign companies unless your usage is otherwise illegal. Illegal activities include but are not limited to: acts of cyber criminality, terrorism, pedopornography, denial of service attacks, and war crimes."},{"question":"Do you offer technical support for users?","answer":"Yes! We are always happy to help users to be able to use our API! You can email us at contact@serpapi.com or leave us a live chat message and we'll try and get back to you within a single bussiness day."},{"question":"What's your guaranteed throughput?","answer":"Up to 20% of your plan searches per hour with 200,000 searches per hour being the maximum. For example, the developer plan can get up to 1,000 successful searches per hour. We recommend you to spread out your searches along each hour for the best performance."},{"question":"How searches are counted?","answer":"Only successful searches are counted towards your monthly searches. Cached, errored and failed searches are not."},{"question":"Why does the results page I got with SerpApi look different than when I manually do the search myself?","answer":"There can be many reasons for this but generally it's because the searches were done with different paramters. Location, language, and other paramters can affect what results are serverd even if the keyword for the search is the same. Search results can also be affected if you are logged into an account with that search engine.

The best way to try and reproduce a search done with our API, is to follow the url for the search in the results JSON on an icognito mode browser. If you still see descripencies between the two after this, feel free to let us know at contact@serpapi.com and we'll take a look at it."},{"question":"How long does SerpApi keep the JSON and raw HTML files for searches?","answer":"We store all the JSON and raw HTML files for your searches for 30 days after the search is made. Your record of searches can be found on our dashboard."},{"question":"Do you provide SLA guarantees?","answer":"We provide a 99.95% SLA guarantee with all plans. The SLA guarantee comes with a 100% penalty, and we offer credits up to 100% of the monthly price of your plan on your next invoice."},{"question":"Can I request that SerpApi adds an API for scraping some other search engine?","answer":"Of course! We are always expanding our code and building new APIs for different search engines. You can create a feature request on our forum.

We aren't able to build APIs for every search engine for a variety of reasons but we do always make additions where they are needed and able to be done."}]},"pricing":{"icon":"fas fa-credit-card","questions":[{"question":"What’s your refund policy?","answer":"We offer full refund within 7 days of the day you subscribed to a plan unless you've used more than 20% of your searches."},{"question":"Do you have any yearly / anual payment options?","answer":"We are working on an official yearly plan option right now. In the meantime, we can set up a yearly option upon request manually at contact@serpapi.com."},{"question":"Do you offer special pricing for Universities, Students or Educators","answer":"We don't officially have any educational pricing at the moment. In the meantime, you can email us at contact@serpapi.com letting us know about your project and budget and we'll see what we can do for you. We love working with students and educators and always make sure you are able to get the data you need."},{"question":"What if I need more volume?","answer":"If you need more volume, we can offer you custom plans that fit your needs. Contact us for more information or check out some of our high volume plans."}]},"google":{"icon":"fab fa-google","questions":{"google_search":{"icon":"fas fa-search","questions":[{"question":"Can I make searches for outsid of the United States?","answer":"Yes! We support all of the same countries and locations that Google does using their own location parameters. You can see some example searches for the county that you are looking for on our playground."},{"question":"Why can't I get millions / billions of reuslts?","answer":"While Google likes to report millions or billions of total results, the actual number of results they server is generally around 350-450. You can see this yourself by making a Google search yourself and clicking to the last page. Our API can get you 100% of the results that Google decides to serve, they just don't seem to actually serve the millions / billions that they claim."},{"question":"Can I get all results in a single search?","answer":"Google only supports up to 100 results on a single page with their num parameter. So to get more than the top 100 results, you'll have to make multiple searches along with a pagination parameter like start."}]},"google_scholar":{"icon":"fas fa-graduation-cap","questions":{"google_scholar_search":{"icon":"fas fa-search","questions":[{"question":"How many results can I get on a single Google Scholar page?","answer":"Google allows up to 20 results to be displayed on a single results page with the num parameter on Google Scholar. If you submit a num value higher than 20, Google will still only serve up to 20 results on a single page."}]},"google_scholar_cite":{"icon":"fas fa-quote-right","questions":[{"question":"Why do I have to make a second request wih SerpApi to get the ciation informtion?","answer":"This is a result of how Google decides to serve the ciation infromation on the results page. Our scraper can only get what is included in the HTML for the resutls page. The citation information isn't actually included in the base Google scholar resutls page and gets sent as a second request when you click the ciatation button.

So on our end, we have to make a second request to Google for the ciation information and subsequently we have a the Scholar Cite API for making these request."}]}}},"google_shopping":{"icon":"fas fa-shopping-cart","questions":[{"question":"Can I use the Google Shopping search filters with your API?","answer":"Yes! When you make a search with our Google Shopping API, you'll have a JSON selector for filters here you can find all of the filters that can be applied to your search.

Each option has a tbs value which you'd pass as the tbs parameter when making the request to apply the filter. Here's and example so you can see for yourself."}]},"google_reverse_image":{"icon":"fas fa-image","questions":[{"question":"Can I submit images via an image file?","answer":"Unfortunately no, we don't have the ability to support that function right now. SerpApi request the search engine results pages by URL and thus all of the parameters we are are the search engine's own URL parameters.

This being the case, the only way we're able to pass an image to Google for the reverse image search, is with the image_url parameter that requires the image be submitted via URL.

There are a variety of ways to upload your images online so that you can pass them via URL that you might consider for your workflow. As long as the URL leads to an image, it should work with our reverse image search API."}]}}},"baidu":{"icon":"/demo-redesign/icons/static/baidu-blue.svg","questions":[{"question":"How many results can I get on a single Baidu results page?","answer":"Baidu allows up to 50 results to be shown on a single results page with it's rn parameter. If you submit a rn value higher than 50, Baidu will serve the default 10 results instead."}]},"extra_apis":{"icon":"fas fa-cogs","questions":[{"question":"Do Search Archive API queries deduct search credits?","answer":"No, only new searches with unique search IDs deduct search credits. The Search Archive API just pulls searches that have already been made."}]}},"root_url":"https://boxedeats2u.com/","urlPath":"/faq"}

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